An agency reached out with a common issue, as they grew rapidly, they began feeling the pressure of scaling their operations. Their very human problem is that what once felt like a smooth, collaborative workflow had turned into a jumble of miscommunications, missed deadlines, and constant stress. Their team of in-house creatives and freelance collaborators was being pulled in too many directions. The creative energy that fueled their work was being dampened by the chaos of unstructured processes and scattered documentation.